SHIPPING & RETURNS
Orders are shipped Monday through Friday, 9am – 5pm, excluding holidays. Most orders (including Local Pickup) are processed and shipped within 5 to 7 business days currently. **With Coronavirus restrictions, you may experience a couple days added to shipping time*
Custom orders and built to order items have additional build time which you can find on the products page. We will notify you of any heavy delays via email.
We ship via USPS, UPS and FedEx. Shipping times vary depending on location. Shipping services may be upgraded to faster shipping methods at our own discretion. UPS & FedEx do not ship to PO boxes. If you enter a PO box as your shipping address, your shipping method will be changed automatically to USPS if you chose UPS or FedEx.
Once an item leaves our facility and is in the hands of the carrier, we have no control over it’s journey to you. (If your order is stuck in transit, tracking hasn’t updated, lost in transit or damaged in transit, you need to contact the carrier and submit a claim)
Shipments may be sent via USPS or FedEx. Orders require a physical address for shipping. Please double check your address for errors prior to placing your order. We are not responsible for undeliverable packages because of address errors. Any package returned to us, will not be refunded for shipping charges. If we have to resend a package, you will be charged additional shipping.
All packages are insured up to the value of the item(s). Lost or missing packages need to be handled by you directly with the shipping carrier. Once it leaves our shop, we have no control over its journey to you. Any claims for lost or stolen packages need to be filed with the shipping carrier.
RETURN & EXCHANGE POLICY
"No Hassle" Returns - we want you to be completely happy with your purchase. If you are Not Satisfied with any product, for any reason, you may return within 30 days of purchase for a refund of the purchase price, in house credit, or exchange for product(s) of the same value
- product must be in New condition. Refund / Exchange will not be granted if the product been used
To contact us regarding a Return, please contact: firstname.lastname@example.org
When returning an item please be sure to send in the condition / packaging you received it in